FAQ
Frequently Asked Questions (FAQs)
Find quick answers to the most common questions about our bureau de change services.
What is a bureau de change?
A bureau de change is a licensed business that specializes in buying and selling foreign currencies at competitive rates, often better than banks or airports.
What currencies do you exchange?
We handle major currencies (USD, GBP, EUR, CAD, etc.) as well as many exotic ones. Availability varies—contact us for specific currencies.
Do you charge any commissions or hidden fees?
No! We pride ourselves on transparent pricing with no hidden commissions or fees on most transactions.
How do your exchange rates compare to banks?
Our rates are consistently more competitive than banks and airports, helping you get more foreign currency for your money.
Can I check live exchange rates online?
Yes! Visit our homepage for real-time rates or request a quote for the most accurate pricing.
What documents do I need for currency exchange?
For amounts below certain thresholds, only a valid ID is required. Larger amounts may need additional proof of funds, our staff will guide you.
What is PTA and BTA?
PTA (Personal Travel Allowance) and BTA (Business Travel Allowance) are allowances approved by authorities for international travel expenses.
How can you help with PTA/BTA processing?
We assist with documentation, application submission, approval tracking, and fund disbursement to make the process fast and hassle-free.
How long does PTA/BTA processing take?
Typically 3–7 business days, depending on regulatory approvals. We expedite where possible.
Can I apply for PTA/BTA if I don't have a ticket yet?
Yes, but a confirmed itinerary or ticket strengthens your application. We can advise on requirements.
Do you offer forex advisory services?
Yes, our experts provide market insights, rate forecasts, and strategies to optimize your currency transactions.
What is rate locking or forward contracts?
It allows you to secure today’s favorable rate for a future transaction, protecting you from currency fluctuations.
Who can benefit from corporate foreign exchange services?
Businesses involved in imports, exports, international payments, or payroll can access bulk rates and tailored solutions.
How do you support diaspora remittances?
We offer secure, low-cost transfers to family abroad with multiple payout options and competitive rates.
Is it safe to exchange large amounts of money with you?
Absolutely. We are fully licensed, regulated, and use secure premises and procedures for all transactions.
Can I order currency online and collect in-branch?
Yes! Use our quotation form to reserve currency at locked rates for convenient pickup.
Do you offer home or office delivery?
Yes, for select locations and amounts, with secure and insured delivery options.
What happens if rates improve after I exchange?
We offer a “best rate guarantee” on select services. Ask our team for details.